Shipping

  • Global Shipping: Partners with DHL Express and DHL Parcel to deliver to 220 global destinations.
  • Order Processing: Orders are usually shipped within 5 business days.
  • Delivery Time: Orders are delivered within 5-10 business days from the shipping date.
  • Fulfillment Hours: Orders are fulfilled Monday to Friday, from 9 AM to 4 PM GMT.
Delivery Flexibility
DHL On Demand Delivery (ODD): Allows you to make changes to your delivery while it’s in transit. Schedule delivery for another day. Remove the signature requirement.

***this service is only available in certain delivery locations****
  • Notification: DHL will contact you via SMS and/or email with the expected delivery date.
  • ODD Availability: If ODD is available in your area, the notification will include a link to the ODD site.
  • Tracking Information: Use the tracking (shipment waybill) number provided in the SMS and/or email.
    •
  • Variable Costs: Shipping costs vary based on the final destination.
  • Exclusions: Prices displayed on the website do not include shipping, tax, and duties.
    •
  • Carriers: All shipments are sent using DHL Express
  • Delivery Timeframe: Shipments are delivered within 5-10 days from the shipment date.
  • Pre-order Items: Notification via email when your pre-order is ready to be shipped.
    •
    Once your order arrives at its destination, you may be required to pay import duties, customs and local sales taxes for where your shipping location. As we are unable to advise you on the exact cost for the taxes and duties, we recommend contacting your local Customs office or tax authority before placing your order. Terms and Conditions for Refusing to Pay Customs and Duty Charges
  • If you refuse to pay customs and duty charges and reject the delivery, you may request that the item be returned to Christie Brown.
  • Christie Brown will be notified of the return once the item is on its way back to us.
  • Upon receiving the returned items, Christie Brown will process a refund for the amount of your order, minus the cost of returning the items and the original shipping fee.