Help & FAQs

Christie Brown offers worldwide delivery to over 220 destinations via DHL Express and DHL Parcel, making our collections accessible across the globe.

Orders are typically processed within 5 business days, and delivery takes 5–10 business days after dispatch, depending on your location.

Once your order ships, DHL will contact you via SMS or email with your tracking number. If DHL On Demand Delivery is available in your area, you’ll also receive a link to manage your delivery preferences.

Yes, international orders may be subject to customs duties, import taxes, and local sales charges upon arrival. These fees are not included at checkout and vary by destination. We recommend checking with your local customs office before ordering.

Christie Brown accepts all major credit and debit cards, as well as Mobile Money (MoMo) for eligible customers. Your available options may vary slightly based on your region and will be displayed during checkout.

All payments are processed in USD. If your card is issued in another currency, your bank may apply conversion rates or additional fees.

Yes. If you’ve been issued store credit, you’ll receive a unique code to apply at checkout. The value will be deducted from your new order total.

You have 14 days from the delivery date to request a return or exchange. Items must be unworn, unwashed, in perfect condition, and returned with original packaging and labels intact.

Email retail@christiebrownonline.com with your order number in the subject line and a short note on why you're returning or exchanging the item. Our team will guide you through the next steps.

Returns are processed for store credit only, minus shipping costs. Refunds are only issued in the rare case of a defective or mis-described item.

Yes, exchanges are available for items of equal or higher value. If the new item is priced higher, you’ll be charged the difference. If it's lower, store credit will be issued for the balance.